From the app, in four taps
- Open Pleloot and tap your avatar, arriba a la derecha, para entrar en Ajustes.
- Scroll down to the Cuenta.
- Toca Eliminar cuenta.
- Confirm. The deletion is immediate and cannot be undone.
If you no longer have the app installed
Escribe a soporte@pleloot.com from the same email address you use to sign in to Pleloot, asking for your account to be deleted. We process it within 30 days at most.
We ask you to write from that address because it’s how we check the account is yours. Without that check, anyone could ask for someone else’s account to be deleted.
What gets erased
Deleting your account erases everything, with no way to recover it:
- Your transactions: spending, income and transfers.
- Your accounts and their balances.
- Your savings goals and their contributions.
- Your subscriptions, budgets and wishlist.
- The categories you created.
- Your profile: email, country, currency, language and the usage counters.
- Your conversations with Pleloot AI, which live on your phone.
- Your sign-in account.
It’s erased in both places at once: on your phone and on our servers.
What we keep, and for how long
Nothing of yours. Only two things remain, and neither identifies you or contains any information about your money:
- Technical logs from the server (timestamps and error codes from the calls), which delete themselves within 90 days at most and exist to catch failures and abuse.
- Billing records, if you bought Pleloot Pro: these are handled by the store where you paid — Google Play or the App Store — not by us, and how long they’re kept depends on the applicable accounting and tax obligations.
If you used the assistant, Anthropic — the provider that generates the answers — may keep the messages for a limited time for operational reasons and abuse prevention, under its own terms. It does not use them to train its models.
Erasing your data without deleting the account
If you want to start over but keep your Pleloot account:
- Open Pleloot and tap your avatar, top right.
- Go to Your data.
- Tap Start from scratch.
- Confirm. It cannot be undone.
Erased: your transactions, your accounts and their balances, your savings goals and their contributions, your subscriptions and your wishlist. If sync is on, they’re erased from the cloud too as soon as the app reconnects.
Kept: your account and your email, this month’s budget, the categories you created, your name and profile photo, and your Pleloot Pro subscription if you have one. If you want all of that gone too, what you’re after is delete the account.
Taking your data with you first
In Settings › Your data › Export you can pull your transactions into a CSV file that opens in any spreadsheet. Worth doing before you erase anything: afterwards there’s no way to get them back.
The full detail of what data Pleloot handles is in the privacy policy.
Last updated: 29 July 2026